1. Scope of Application

This policy applies to products purchased through the official website valerimc.store and other official VALERIMC sales channels.

If you purchased your product from an authorized VALERIMC reseller, please contact the reseller directly for return or exchange inquiries.

2. Returns & Exchanges

2.1 Eligible Situations

You may request a return or exchange under the following circumstances:

The product has a manufacturing defect (non-human damage)
The product was damaged during shipping
The wrong item was received (incorrect model, specification, or quantity)

2.2 Time Limits

Quality-related issues: within 30 days of delivery
Shipping damage: within 3 days of delivery

2.3 Requirements

To submit a request, you must provide:

Proof of purchase (order number or invoice)
Description of the issue
Supporting evidence (photos or videos)

2.4 Resolution

After review and confirmation, VALERIMC will provide one of the following solutions:

Replacement (full or partial)
Return for refund
Other reasonable solutions where applicable

Refunds will be processed within 7 calendar days after approval and issued to the original payment method.

2.5 Return Shipping

If the return is initiated by the customer for non-quality reasons, the customer is responsible for return shipping costs
If the return is due to VALERIMC’s responsibility (e.g., defective product, incorrect item, or shipping damage), VALERIMC will cover reasonable return shipping costs

2.6 No Handling Fees

VALERIMC does not charge any handling or processing fees for returns, exchanges, or refunds.

Customers are not responsible for any additional costs beyond the shipping responsibilities outlined in this policy.

2.7 Important Notes (Return Authorization)

Do Not Return Without Authorization
Please do not return any product without prior written approval and return instructions from VALERIMC.

Do Not Use the Original Shipping Address
Do not send returns to the address on the original package or any address found online, as these are typically not authorized return locations.

Use Only the Provided Return Address
Once your request is approved, we will provide the official return authorization along with the correct return address via email.

VALERIMC is not responsible for items returned without authorization or sent to incorrect addresses.

3. Order Cancellation

Orders are typically processed within 48 hours
Cancellation is allowed before the order is shipped
The standard cancellation period is within 3 days of placing the order (refer to your order confirmation for exact details)

4. Technical Support

If you experience any issues while using VALERIMC products, please contact our support team:

Email: service@valerimc.store
Phone: +86 139 7018 1381
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)