Product Warranty Policy
Our store provides a clear and customer-friendly warranty for the products we sell. The warranty period begins on the date shown on the original purchase receipt and applies only within the country where the product was purchased, provided it was sold by our store or an authorized partner.
All quality-related issues for products purchased directly from us or through approved retailers may be eligible for warranty service from the date of purchase. Different product categories may have different warranty periods, and you can refer to our official warranty table for details.
1. Warranty Period
| Objects | Warranty period (months) |
|---|---|
| Main part of telescope | 24 |
| Main part of astronomical camera | 24 |
| Main part of electronic eyepiece | 24 |
| Scope | 24 |
| Eyepiece, filter, zenith mirror | 12 |
| Adaptor ring, mobile phone holder, tripod | 12 |
| Heating tape | 12 |
| Cleaning kit, telescope cover | 12 |
2. 30-Day Return Window for Unused Items
Within 30 days of the purchase date, items that remain unused and undamaged may be returned for a refund if they meet the conditions below:
All accessories included with the product must be returned.
The original packaging should be provided.
For returns not related to product quality, the return shipping cost is the buyer’s responsibility, and the refund will be issued for the item price after inspection.
To help us process your return quickly, please send a return notification to service@valerimc.store after the package has been shipped. This message should include:
The shipping carrier
The tracking number
Once the item arrives at our facility, we will examine the packaging and product condition. Refunds are usually issued within 7 days using the same payment method used at checkout.
3. Warranty Support for Quality-Related Issues
If your product is experiencing a quality-related problem, it may qualify for warranty service. Warranty claims must be submitted following our return instructions, and the correct item must be returned for inspection. If a wrong item is sent back or the defective item is not returned, the warranty may not be applied.
(1) Situations Where Buyers Bear Return Shipping Costs
The item is returned for reasons not related to an approved quality issue.
The buyer sends the item back without prior authorization.
The incorrect product is returned.
The item is claimed to be defective but is found to be in normal working condition upon inspection.
Any return made outside the approved warranty procedure.
(2) Warranty Limitations
Warranty coverage does not apply in the situations listed below:
Products without valid proof of purchase from our store or an authorized retailer.
Damage caused by misuse, neglect, or use of non-approved accessories or software.
Issues caused by incorrect installation or operation.
Products that have been disassembled, altered, or repaired by unauthorized service providers.
Items with removed, modified, or unreadable serial numbers.
Damage caused by corrosion, improper storage, or exposure to unsuitable environments.
Products that are lost, stolen, or physically damaged.
Items that have exceeded the warranty period.
Cases where the buyer simply no longer needs the product.
Data & Privacy Considerations
To verify warranty eligibility and provide service, we may request details such as your name, contact information, order number, proof of purchase, pictures or videos of the issue, and the product’s serial number. This information is used only for warranty assessment, customer communication, and shipment processing.
All personal data collected during a warranty request is handled in accordance with our Privacy Policy. Information will only be shared with third-party logistics or service partners when necessary to complete a repair or replacement.
If you need to update or delete your personal information related to a warranty claim, please contact service@valerimc.store.