Overview
This policy explains processing, delivery, and support for VALERIMC orders. Our goal is to ensure transparency and provide reliable shipping information for all customers.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During this time, we prepare, package, and arrange shipment with our logistics partners. Tracking information will be sent once the order is shipped.
Order Cut-off Time
Orders placed before 5:00 PM (China Standard Time, UTC+8) on weekdays are typically processed the same day. Orders placed after this time, or during weekends or holidays, will be processed on the next business day.
Shipping Destinations
We currently ship to the continental United States. Shipping to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may be limited and will be shown at checkout if available.
Estimated Delivery Time
Processing Time:
1–3 business days
Estimated Transit Time:
United States:
10–14 business days after shipment
Total Estimated Delivery Time:
11–17 business days after payment confirmation.
Shipping Costs
We offer free shipping on all orders.
There are no shipping fees regardless of order value, shipping method, or destination (within supported regions). All shipping costs are fully covered by VALERIMC.
Customs, Duties, and Import Taxes
Any applicable customs duties or import taxes are the responsibility of the customer. VALERIMC does not collect or pay these charges.
Order Tracking
Tracking details will be provided via email once the order is shipped. Customers can monitor delivery progress through the carrier’s tracking system.
Damaged or Lost Shipments
If your order is damaged or lost during transit, please contact us with your order number and supporting evidence (photos if applicable). We will investigate and provide a replacement or refund according to our policy.
Address Accuracy
Customers are responsible for providing accurate shipping information. Address changes may not be guaranteed after the order has been shipped.
Force Majeure
VALERIMC is not responsible for delays caused by carriers, customs, weather conditions, or other events beyond our control.
Contact Information
Email: service@valerimc.store
Phone: +86 139 7018 1381
Hours: Monday–Friday, 9AM–6PM (China Standard Time, UTC+8)